S1.1 Customer Service and Support with Kevin Lugtu

For the first episode my guest has been around the customer service and support industry since 2013. He has transitioned from a corporation which has been around for more than 50 years to a startup that is making its way up the payroll industry.  His experience can shed light on what goes on behind the call when you are on the line about a product that doesn’t work, and what the person on the other end of the line is going through. Here’s my guest Kevin Lugtu. Topics include:

• What it means to be in customer service/support
• What goes on behind the scenes in a customer service call
• Unofficially leading a team
• Leads vs Management
• Established Corporations vs Startups
• Customer Service/Support in a COVID19 World
• How to treat to a customer service representative
• Millennial